Privacy policy

Privacy Policy

Privacy Policy Effective Date: January 1, 2026

AirTulip ("AirTulip," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you visit our website, create an account, place an order, contact us, or subscribe to receive communications from us, including SMS text messages.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information

  • Full name
  • Email address
  • Mobile phone number
  • Billing address
  • Shipping address
  • Payment information (processed securely through third-party payment providers)
  • Order history
  • Customer support communications

Device & Technical Information

We may automatically collect:

  • IP address
  • Browser type
  • Operating system
  • Device identifiers
  • Website usage data
  • Cookies and similar tracking technologies

2. How We Use Your Information

We may use your information to:

  • Process and fulfill orders
  • Deliver products
  • Process payments
  • Respond to customer inquiries
  • Provide customer support
  • Send order confirmations
  • Send shipping and delivery updates
  • Improve our website and services
  • Prevent fraud and enhance security
  • Comply with legal obligations
  • Send promotional emails or SMS messages when you have provided the appropriate consent

3. SMS Communications

If you voluntarily provide your mobile phone number and expressly opt in, you may receive SMS messages from AirTulip.

These messages may include:

  • Order confirmations
  • Shipping notifications
  • Delivery updates
  • Customer service communications
  • Promotional offers
  • Product announcements
  • Exclusive discounts
  • Cart reminders (where permitted by law)

Message frequency may vary.

Message and data rates may apply based on your wireless carrier's plan.

You may opt out of marketing SMS messages at any time by replying STOP to any text message.

For assistance, reply HELP or contact our customer support team.

Your consent to receive marketing text messages is not a condition of purchasing any product or service.

4. Mobile Information

Your mobile phone number and SMS consent information are used solely to provide the messaging services you have requested.

We do not sell, rent, or share your mobile phone number or SMS opt-in data with third parties or affiliates for their own marketing or promotional purposes.

We may share your mobile phone number only with trusted service providers that help us deliver SMS messages, process transactions, or operate our business, and only to the extent necessary for those services.

5. How We Share Information

We may share your information with:

  • Payment processors
  • Shipping and logistics providers
  • SMS messaging providers
  • Email service providers
  • Website hosting providers
  • Analytics providers
  • Fraud prevention services
  • Government authorities when required by law

These providers are authorized to use your information only to perform services on our behalf.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences
  • Improve website functionality
  • Analyze website traffic
  • Measure marketing effectiveness
  • Enhance your browsing experience

You may manage cookies through your browser settings, although disabling cookies may affect certain website features.

7. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill the purposes described in this Privacy Policy
  • Complete transactions
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

When information is no longer required, it will be securely deleted or anonymized where appropriate.

9. Your Choices

You may:

  • Update your account information
  • Request correction of inaccurate information
  • Unsubscribe from marketing emails using the unsubscribe link
  • Opt out of marketing SMS by replying STOP
  • Contact us regarding your personal information

10. Children's Privacy

Our website is not directed to children under the age of 13 (or the applicable minimum age in your jurisdiction), and we do not knowingly collect personal information from children.

If we learn that we have collected such information without appropriate authorization, we will take reasonable steps to delete it.

11. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When changes are made, we will update the Effective Date at the top of this page. Continued use of our website after changes become effective constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

AirTulip Website: https://www.airtulip.co Terms & Conditions: https://www.airtulip.co/terms-and-conditions Email: support@airtulip.co Phone: 0618552916 Business Address: AirTulip Inc., 28 Jones Street, New York, New York 10014, United States